Terms of Service
Last updated: October 27, 2026
These Terms of Service (the "Terms") are a binding agreement between you and LORM Labs, Inc., a Delaware corporation ("LORM," "we," "us" or "our"). They govern your access to and use of the website at https://lorm.ai and its subdomains (the "Site"), and any research previews, application programming interfaces, evaluation endpoints, benchmarks, demonstrations, software development kits, documentation, dashboards and related services that we make available and that link to or reference these Terms (together with the Site, the "Services").
By accessing or using the Services, clicking to accept, or creating an account, you agree to be bound by these Terms and acknowledge our Privacy Policy. If you use the Services on behalf of a company, research institution or other entity, you represent that you have authority to bind that entity, and "you" refers to both you and that entity. If you do not agree, do not access or use the Services.
If you have entered into a separate written agreement with LORM, such as a Master Services Agreement, Evaluation Services Agreement, Order Form, research collaboration agreement, nondisclosure agreement or Data Processing Addendum (an "Enterprise Agreement"), that agreement controls to the extent it conflicts with these Terms.
1. Who May Use the Services
The Services are built for organizations and professionals developing, training, evaluating or researching AI systems. They are not consumer products and are not directed at children. You must be at least 18 years old and able to form a binding contract to use the Services.
You may not use the Services if you are located in, or are a resident or national of, a country or territory subject to comprehensive U.S. sanctions, or if you are on any U.S. government restricted-party list.
2. The Services
2.1 What LORM provides. LORM is an AI research company exploring how advances in intelligence can expand what people understand, discover and solve. Depending on the Services you access, LORM may provide research previews, APIs, evaluation tools, outcome-evaluation models, reward signals, benchmarks, training environments and related technologies. Not every Service described in these Terms is necessarily available at any given time. Depending on what we make available to you, the Services may include informational content on the Site; a waitlist or research-preview program; an API that accepts your inputs and returns scores, calibrated estimates, rankings or other evaluation outputs; benchmark and demonstration interfaces; and associated tooling and documentation.
2.2 Access and authorization. Certain Services, including research previews, evaluation consoles, datasets and experimental features, may require registration, invitation or separate written authorization. You agree to use the Services only within the scope of your authorized access. Datasets we release under an open license, such as CC BY 4.0, may be downloaded and used under that license without registration or separate authorization.
2.3 Research previews and beta features. Services or features labeled "research preview," "beta," "early access" or similar are offered for evaluation purposes, may be modified or withdrawn at any time, may have reduced availability or support, and may contain errors. They are provided "as is," and the disclaimers and limitations in these Terms apply to them with full force.
2.4 Changes to the Services. We are a research company and our offerings evolve. We may add, modify, restrict, suspend, deprecate or discontinue any part of the Services for security, operational, research or legal reasons, subject to any Enterprise Agreement. Where reasonably practicable, we will give account holders advance notice of the deprecation of an API version or model checkpoint they are actively using.
3. Accounts and Credentials
To access certain Services you must register for an account and may be issued API keys or other credentials. You agree to provide accurate and complete registration information and keep it current. You are responsible for all activity under your account and credentials. Keep your credentials confidential, do not share them, and notify us promptly at support [at] lorm [dot] com of any unauthorized access or security incident affecting your account. We may suspend credentials that we reasonably believe have been compromised or misused.
If your organization administers your account, your administrator may be able to access, control or delete your account and the content associated with it.
4. Your Content: Inputs and Outputs
4.1 Definitions. "Inputs" means the data, prompts, model responses, trajectories, model information, files and other materials you submit to the Services. "Outputs" means the scores, estimates, rankings, labels, explanations and other results the Services return in response to your Inputs. Inputs and Outputs together are "Customer Content."
4.2 Ownership and use of Outputs. As between you and LORM, you retain ownership of your Inputs, subject to third-party rights. We do not acquire ownership of your proprietary models or confidential materials because you submit them through the Services. Subject to these Terms and any applicable Enterprise Agreement, you may use the Outputs generated specifically for you for your authorized internal business and research purposes. LORM retains ownership of its models, algorithms, datasets, benchmarks, evaluation methodologies, underlying technologies and independently developed research results. Broader rights to use, reproduce, distribute or incorporate Outputs into commercial AI systems, including rights to train or fine-tune models on Outputs, may be granted under a separate written agreement. Because the Services are statistical, Outputs may not be unique and similar Outputs may be returned to other customers.
Released datasets. A downloadable LORM dataset is governed by the license supplied with it. The SENSUS SFT v1.1 dataset and the data files of the SENSUS Bench v1 Evaluation kit are licensed under the Creative Commons Attribution 4.0 International License (CC BY 4.0), and the scripts supplied with them under the MIT License. For a dataset released under an open license, that license controls over any conflicting provision of these Terms, including Sections 2.2, 7 and 8. Recorded outputs of third-party models included in an evaluation release are provided as evaluation records and are licensed only to the extent LORM holds rights in them. An open license for a released dataset does not grant access to restricted materials.
4.3 License to LORM. You grant LORM a limited, non-exclusive license to process Customer Content as reasonably necessary to provide, maintain, secure and support the Services, perform authorized evaluations, enforce these Terms and comply with law.
4.4 No training without opt-in. We do not use Customer Content submitted through the API or a research preview to train, fine-tune, distill or otherwise improve our models unless you expressly opt in, for example by enrolling in a data-sharing program or submitting feedback through a feature clearly labeled for that purpose. If you opt in and later withdraw, we will stop using your Customer Content in new training runs from the point of withdrawal and, on request, delete retained copies of that content from our training datasets within a reasonable period, subject to legal retention requirements. Withdrawal does not by itself require retraining of models that were trained before withdrawal, and we cannot remove the influence of content from models that have already been trained. Nothing in this Section limits rights or obligations under applicable data protection law. De-identification or aggregation of Customer Content does not independently authorize us to use it for model development contrary to this Section or an applicable agreement. Separately from any permission concerning the content of your Inputs and Outputs, we may generate and retain de-identified, aggregated operational metrics (such as request volumes and latency distributions) that do not include that content, and use them for any lawful purpose.
4.5 Your responsibilities for Inputs. You are solely responsible for your Inputs and for your use of Outputs. You represent and warrant that you have all rights, licenses, consents and authority necessary to submit your Inputs and permit the processing described in these Terms, and that your Inputs and your use of the Services do not violate any law or third-party right. Unless expressly permitted by an Enterprise Agreement, you will not submit Inputs that contain:
- personal information relating to a child under 13 (or under the applicable age of digital consent), or data collected from an online service directed at children;
- protected health information, payment card data, government identification numbers, or records subject to sector-specific privacy regulation, in identifiable form;
- personal information that you submit for processing on your organization's behalf where a data-processing agreement is required by applicable law, unless you have entered into that agreement with us before submitting the information; or
- confidential information or trade secrets of a third party that you are not authorized to disclose.
Where we process personal information on behalf of a customer, the parties' respective responsibilities and any required data-processing terms will be established under an applicable written agreement. LORM is the controller of information collected through the Site and ordinary account administration; whether LORM acts as a processor or service provider for a particular engagement is determined by that engagement's agreement.
5. LORM Research Data, Benchmarks and Results
LORM develops and maintains datasets, research benchmarks, evaluation models and related technologies. We may create, use, retain and commercialize research data, models, methodologies and derived outputs where permitted by applicable law and our governing agreements.
Access to a demonstration, benchmark or evaluation interface does not grant ownership of, or unrestricted rights to, the underlying research data, evaluation materials, software or models. Research outputs developed by LORM, including analyses, performance measurements and benchmark results, remain subject to LORM's intellectual property rights and any third-party rights or contractual restrictions. Nonpublic research results, proprietary benchmark cases and restricted evaluation materials may not be published, redistributed or commercially exploited without our written authorization.
Specific rights concerning research deliverables, model submissions, data access, benchmarking, licensing and publication may be established through an Enterprise Agreement.
6. Nature of Outputs; Research Disclaimers
Outputs may include scores, estimates, rankings, labels and explanations generated by machine-learning systems. Their meaning and limitations depend on the documented methodology for the relevant Service. Outputs may be inaccurate, incomplete or inconsistent across model versions, and do not guarantee outcomes or establish causal effectiveness. Where a Service produces calibrated scores, a calibrated score is a statement about likelihood, not a guarantee, and calibration measured on one population or checkpoint may not transfer to another. Results depend on the underlying data, model configuration, evaluation methodology and other conditions.
You acknowledge that:
- you will independently evaluate the accuracy, appropriateness and fitness of Outputs and research findings for your use case, including through your own held-out evaluations;
- Outputs are not a substitute for human judgment and are not advice of any kind;
- unless expressly authorized through an Enterprise Agreement, you will not use Outputs as the sole basis for decisions that produce legal or similarly significant effects on an identifiable individual; and
- any use of or reliance on Outputs or research findings is at your own risk.
7. Acceptable Use
You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to, and not to permit anyone else to:
- use the Services in violation of any applicable law, regulation or third-party right, including privacy, intellectual property, export control and anti-discrimination laws;
- use restricted LORM materials, benchmark cases or Outputs to reproduce, extract or develop a substantially substitutable version of LORM's proprietary evaluation models, reward models, benchmarks or services without authorization (this restriction does not prohibit model training, fine-tuning or evaluation activities expressly permitted by an applicable commercial or research agreement);
- attempt to extract, reconstruct or infer model weights, training data, architectures, proprietary datasets or other non-public aspects of the Services, including through model-extraction or membership-inference techniques;
- attempt to identify or re-identify any individual represented in research datasets, benchmarks or Outputs;
- reverse engineer, decompile or disassemble any part of the Services, except as expressly permitted by applicable law, or circumvent any rate limits, access controls, safety mitigations or usage restrictions;
- copy, reproduce, distribute, sell, sublicense or commercially exploit restricted LORM materials, or scrape or systematically extract proprietary datasets or benchmark materials;
- use the Services to exploit or harm minors, or to profile, surveil or make decisions about identifiable individuals without a lawful basis;
- submit malicious code, interfere with the integrity or performance of the Services, or attempt to gain unauthorized access to any system, account or data;
- use automated means to access the Site other than through published APIs, in compliance with our rate limits and robots.txt;
- misrepresent the source of Outputs, present Outputs as human-generated evaluations where that would be misleading, or remove any notices or attributions we provide;
- where publication of comparative performance results is permitted under these Terms or an applicable agreement, publish such results without identifying the model version, date and methodology used and attributing the Services accurately (nonpublic evaluations remain subject to Section 10 and any applicable confidentiality or publication terms); or
- resell, sublicense or provide the Services to third parties as a stand-alone offering, except through integrations we have approved in writing.
These restrictions do not prevent lawful independent research or the permitted use of materials that LORM has expressly released for public use under an applicable license. We may monitor use of the Services to detect abuse and ensure quality, security and compliance, consistent with our Privacy Policy, and may remove content, throttle usage or suspend access where we reasonably believe this Section has been violated.
8. Intellectual Property
8.1 Our rights. The Services, including all models, model weights, software, APIs, datasets, benchmarks, research methodologies, documentation, text, graphics, designs and the selection and arrangement thereof, and all improvements and derivative works, are owned by LORM or its licensors and protected by copyright, trade secret, patent, trademark and other laws. Except for the limited rights expressly granted in these Terms, all rights are reserved.
8.2 Your license. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business and research purposes during the term. You may view and download Site content for your own informational use, provided you keep all proprietary notices intact.
8.3 Trademarks. "LORM," the LORM logo and our product names are trademarks of LORM. You may not use them without our prior written permission, except to accurately identify the Services (for example, in a research paper or technical report) in a manner that does not suggest endorsement.
8.4 Feedback. If you provide suggestions, ideas, bug reports or other feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use the Feedback for any purpose without obligation to you. Feedback is not confidential unless we agree otherwise in writing. This Feedback license does not grant permission to use Customer Content or personal information for model training; such use remains subject to Section 4.4 and any applicable written agreement.
9. Fees and Payment
Unless otherwise stated, access to the Site is provided at no charge. Fees for commercial services, research engagements, licensing or other paid offerings will be specified in an Enterprise Agreement, order form, pricing page or checkout flow that you accept. Payment obligations, billing cycles, taxes, refund terms and any price-change procedures are governed by those terms. Unless stated otherwise, fees are quoted in U.S. dollars and exclusive of taxes, and you are responsible for all taxes other than taxes on our net income.
10. Confidentiality
"Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential, including unpublished research, non-public features, model details, datasets, evaluation results, roadmaps, pricing and the terms of any Enterprise Agreement. Each party will use the other's Confidential Information only to exercise its rights and perform its obligations under these Terms, protect it with at least reasonable care, and not disclose it except to employees, contractors and advisors who need to know it and are bound by comparable obligations.
Confidential Information does not include information that is or becomes public through no fault of the recipient, was lawfully known to the recipient before disclosure, is independently developed without use of the Confidential Information, or is lawfully received from a third party without restriction. A party may disclose Confidential Information when required by law, after giving reasonable notice where permitted. If a separate nondisclosure agreement or Enterprise Agreement applies, its confidentiality provisions control in the event of conflict.
11. Third-Party Services
The Services may link to or interoperate with third-party websites, AI models, software, infrastructure or other technologies, which are subject to their own terms and privacy policies. We do not control and are not responsible for third-party services. References to third-party technologies, or their inclusion in research comparisons, do not imply endorsement, affiliation or partnership.
12. Term, Suspension and Termination
These Terms take effect when you first use the Services and continue until terminated. You may stop using the Services and close your account at any time. We may suspend or terminate your access, in whole or in part, with notice where practicable, if you breach these Terms, create a security risk, use the Services outside your authorization, if required by law, or if we discontinue the Services. We may terminate for convenience on 30 days' notice to account holders.
Upon termination, your license ends and you must stop using the Services. Export of Customer Content after termination is subject to the functionality we support and any applicable Enterprise Agreement; after a reasonable period we may delete Customer Content in accordance with our retention practices, except as required by law. Sections 4.2 (as to Outputs already generated), 4.5, 5, 6, 7, 8, 10, and 12 through 18, and any other provisions that by their nature should survive, will survive termination.
13. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES, SITE CONTENT, RESEARCH RESULTS AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE. WITHOUT LIMITING THE FOREGOING, LORM MAKES NO WARRANTY REGARDING THE ACCURACY, CALIBRATION, COMPLETENESS OR RELIABILITY OF ANY OUTPUT OR RESEARCH RESULT, OR THAT ANY MODEL, RESULT OR FINDING WILL GENERALIZE TO OTHER TASKS, POPULATIONS OR ENVIRONMENTS. NOTHING IN THESE TERMS EXCLUDES WARRANTIES THAT CANNOT LAWFULLY BE DISCLAIMED.
14. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL LORM OR ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY OR RESEARCH RESULTS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, UNDER ANY LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, LORM'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO LORM FOR THE APPLICABLE SERVICES IN THE TWELVE MONTHS PRECEDING THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS (US$100).
These limitations do not apply to liability that cannot be limited under applicable law, including liability arising from a party's gross negligence, willful misconduct or fraud. They apply even if a limited remedy fails of its essential purpose and reflect the parties' agreed allocation of risk. Different limitations may apply under an Enterprise Agreement.
15. Indemnification
You will defend, indemnify and hold harmless LORM and its affiliates, and their respective officers, directors, employees, contractors and agents, from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable attorneys' fees) arising out of or relating to (a) Inputs you submit in violation of these Terms or applicable law, (b) your misuse of the Services or Outputs in breach of Section 6 or Section 7, (c) your other breach of these Terms or applicable law, or (d) your violation of any third-party right. This obligation does not extend to claims arising solely from errors in Outputs that you used in compliance with these Terms. We may assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate with us.
16. Export Controls and Sanctions
The Services may be subject to U.S. export control and sanctions laws. You will comply with all such laws and will not export, re-export or transfer the Services or Outputs, directly or indirectly, to any prohibited destination, end user or end use.
17. Governing Law and Jurisdiction
These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Unless otherwise agreed in writing or required by applicable law, any dispute will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and you consent to personal jurisdiction and venue in those courts. Before filing a claim, you and LORM agree to attempt to resolve the dispute informally by written notice to the other party (support [at] lorm [dot] com for LORM) and good-faith discussion for at least 30 days.
18. General
- Entire agreement. These Terms, the Privacy Policy and any Enterprise Agreement are the entire agreement between you and LORM regarding the Services and supersede all prior understandings.
- Changes to these Terms. We may update these Terms from time to time. Updated Terms will be posted on this page with a revised date; for material changes we will provide additional notice to account holders (by email or in-product) at least 14 days before they take effect, except where a change is required by law or addresses a security or safety issue. Your continued use after the effective date constitutes acceptance.
- Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization or sale of assets, or by operation of law.
- Severability; waiver. If any provision is held unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain in effect. A failure to enforce any provision is not a waiver.
- Notices. We may provide notices by posting on the Site, by email to the address on your account, or in-product. Notices to LORM must be sent to support [at] lorm [dot] com.
- Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control.
- No third-party beneficiaries; independent contractors. These Terms confer no rights on any third party. The parties are independent contractors.
- Language. These Terms are written in English; any translation is for convenience and the English version controls.
- California notice. Under California Civil Code §1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or (800) 952-5210.
19. Contact
LORM
LORM Labs, Inc.
Email: support [at] lorm [dot] com
Website: https://lorm.ai
